Say My Name Say My Name

Say My Name Say My Name

“Things that are important have names” – David Newberry This week’s High5 covers a subject that I talk about and write about a lot.  Names. At our coffee shop Handlebar Cafe, we do a tremendous job of using our customers names. For a first timer, we ask their name, write it on a cup, and say it again when the drink is ready. If its someone we already know, they hear their name 3-4 times when they are in the…

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Finding the Bloomers: Seeing Potential in Everyone

Finding the Bloomers: Seeing Potential in Everyone

We love to find the “diamond in the rough”.  We feel great when we find one.  Discovering someone with potential and grooming them to success can be a highlight of one’s year, or even your career.  But what if I told you every person you come in contact with is a diamond in the rough?  Yes, every person. We may not have enough time in the day to influence and help each and every human being we meet.  But how…

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Embracing the Positive Mindset: Lessons from Planes, Trains, and Automobiles

Embracing the Positive Mindset: Lessons from Planes, Trains, and Automobiles

A fun tradition we partake in around Thanksgiving is watching the classic (and underrated) “Planes, Trains, and Automobiles”. This year was different for me.  After almost 30 years of , I couldn’t take my ears and eyes off the two main characters and how they interacted with the world. To get you warmed up, watch this scene as the officer pulls them over in their not-so-road-legal burnt up car, and you can always read this article by Jason Diamond who really…

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Defining Your Business Principles – Handling Bad Reviews

Defining Your Business Principles – Handling Bad Reviews

Hypothetical:  What would you do if you knew a really bad online review was coming your way, but you could stop it by giving the money back to your customer?  Is it worth the $130?  Now what if I told you that your business did nothing wrong in the situation, and and actually went above and beyond to help this customer…would you still give the money back to avoid that nasty review? An undesirable review can tell us much needed…

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6 in 1 Challenge – Practicing Appreciation

6 in 1 Challenge – Practicing Appreciation

If I handed you a basketball and asked you to shoot 10 free throws, how many do you think you would hit?  Let’s assume that you haven’t played the game before, maybe shot around in gym class, but nothing organized.  You’d probably hit 2 maybe 3 if you were in a nice gym on a good day. What if you practiced for one day, every week, for 3 months?  I bet that after some practice you would sink 5 or…

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The Sweetest Word in Any Language – The Name Game

The Sweetest Word in Any Language – The Name Game

“I’ve got a blank space baby…and I’ll write your name” When someone donates money for a building, why is it named after them?  Why are our middle names, or entire name, named after our parents or a close relative?  Why did John Proctor, Daniel Day Lewis’ character in The Crucible, choose death over signing his name to a confession that stated an untruth? Because names matter! A person’s name is the sweetest word in any language.  A person’s name is…

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2000 Bars of Chocolate – The Power of a Smile

2000 Bars of Chocolate – The Power of a Smile

“A smile is a curve that sets everything straight” The power of a smile can change your day, or someone else’s day.  Not the most complicated body movement to muster up, but we smile less as we become older.  We should smile more, period.  Here are 3 studies you gotta check out that proves the power of a smile.  My favorite study shows that one smile can provide the same amount of brain stimulation of 2000 bars of chocolate!  So…

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Easier to Give, Harder to Take – How to Handle Compliments

Easier to Give, Harder to Take – How to Handle Compliments

Giving a simple compliment isn’t too hard.  We do it every day… “Great job” “Nicely done” “Looking good” What is much harder to do is to genuinely tell the person the WHAT & WHY of the compliment.  WHAT did you do that was so impressive, and WHY does it matter?   It is not enough to roll through with “Nice job Carl,” we need to take it a step further with “Nice job Carl, you handled XYZ situation very well…

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Busing Tables to Table Topics – A New Toastmasters

Busing Tables to Table Topics – A New Toastmasters

From the age of 15 to 20, I worked at my father’s restaurant.  Started off busing tables, then cleaning pots and pans, and moved up to Veg cook at the end of my tenure.  Throughout those 5 years, each time I was scheduled to bus on Monday night I sighed and said, “Great, those damn Toastmasters.”   I had no idea what Toastmasters did, all I knew is that the entire banquet room filed out at once, right at the…

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2 Seconds, 2 Weeks, 2 Years – My Journey to Emotional Intelligence

2 Seconds, 2 Weeks, 2 Years – My Journey to Emotional Intelligence

Three points in life stand out as the most pivotal in my “learn the hard way” journey.  Two seconds before a car accident, two weeks in a foreign land, and the last two years have shaped my world to present day. 2 Seconds – The Accident October 30th, 1991 early one morning, on the way to school, I was in a car accident that changed my life forever.  After a very short mid-west morning rain shower, the curvy country road…

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